Privacy Policy

Last updated: November 2024

1. Introduction

MyAlexAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number)
  • Account credentials
  • Business information (company name, address)
  • Payment information
  • Communication preferences

2.2 Usage Information

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Service usage patterns and analytics
  • Call and message logs (metadata)

2.3 Communication Data

When using our communication services, we process call recordings, transcripts, and message content to provide and improve our services. This data is handled in accordance with applicable privacy laws and our data retention policies.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send administrative notifications and updates
  • Respond to customer service requests
  • Improve and personalize our services
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

4. SMS/Text Message Privacy

For SMS communications:

  • We do not sell or share your phone number with third parties for marketing
  • Message content is processed to deliver services and may be stored for compliance
  • You can opt-out at any time by texting STOP
  • We maintain records of consent for regulatory compliance

5. Information Sharing

We may share your information with:

  • Service providers who assist in our operations (e.g., Twilio, cloud hosting)
  • Business partners when you use integrated services
  • Law enforcement when required by law
  • Other parties with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Communication records are typically retained for the duration required by applicable regulations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data (subject to legal requirements)
  • Object to certain processing activities
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@myalexai.com.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

  • Email: privacy@myalexai.com
  • Website: https://myalexai.com