Terms of Service
Last updated: November 2024
1. Acceptance of Terms
By accessing or using MyAlexAI services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
MyAlexAI provides AI-powered voice agents, SMS messaging, and communication automation services for businesses. Our platform enables automated customer interactions via phone calls, text messages, and other communication channels.
3. SMS/Text Messaging Terms and Consent
3.1 Opt-In Consent
By providing your phone number and agreeing to receive communications from MyAlexAI or businesses using our platform, you expressly consent to receive:
- Transactional messages (appointment reminders, confirmations, updates)
- Service-related notifications
- Two-factor authentication codes
- Customer support communications
- Marketing messages (if separately opted-in)
3.2 Message Frequency
Message frequency varies based on your interactions with our services. You may receive multiple messages per day depending on your account activity and preferences.
3.3 Message and Data Rates
Message and data rates may apply. Standard carrier messaging rates apply to all SMS/MMS communications. Please contact your mobile carrier for details about your messaging plan.
3.4 Opt-Out Instructions
You can opt out of receiving SMS messages at any time by:
- Replying STOP to any message you receive
- Contacting us at support@myalexai.com
- Managing your preferences in your account settings
After opting out, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.
3.5 Help and Support
For help with SMS services, reply HELP to any message or contact us at support@myalexai.com.
3.6 Supported Carriers
Our SMS services are compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. International messaging may vary.
4. User Responsibilities
You agree to:
- Provide accurate and current information
- Maintain the security of your account credentials
- Use our services in compliance with all applicable laws
- Not use our services for spam, harassment, or illegal purposes
- Obtain proper consent before sending messages to your contacts
5. Prohibited Uses
You may not use our services to:
- Send unsolicited commercial messages (spam)
- Transmit illegal, harmful, or offensive content
- Impersonate any person or entity
- Violate any applicable laws or regulations
- Interfere with or disrupt our services
6. Intellectual Property
All content, features, and functionality of our services are owned by MyAlexAI and are protected by copyright, trademark, and other intellectual property laws.
7. Limitation of Liability
MyAlexAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
8. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform.
9. Contact Information
For questions about these Terms of Service, please contact us at:
- Email: support@myalexai.com
- Website: https://myalexai.com